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Aimed at support staff who want to improve their communication and interpersonal skills

This three-part course is designed to equip you with the skills and confidence to deal with tricky people and situations, so that you can provide outstanding customer service in your school. The course is comprised of a half day workshop each term over three terms and is aimed at support staff who play an increasingly important role as the 'face' of our schools. Each workshop builds and reinforces key skills and concepts from the previous session in order to help embed learning and sustain momentum in providing outstanding customer service. The sessions are interactive and engaging and will provide you with a real boost to the people skills and problem-solving skills that are so important in a front-line role.

Areas covered include: 

• The Golden Rules of customer service
• Understanding internal customer service and the importance of effective teamwork  
• Understanding conflict and how to de-escalate
• Dealing with difficult customer situations effectively
• Communicating brilliantly face to face, in writing and on the telephone

The course is comprised of a half day workshop each term over three terms:

Course leader: Laura McMillan

Delivery model: Face-to-face  

Venue:  Professional Development Centre