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Aimed at support staff who want to improve their communication and interpersonal skills
This three-part course is designed to equip you with the skills and confidence to deal with tricky people and situations, so that you can provide outstanding customer service in your school. The course is comprised of a half day workshop each term over three terms and is aimed at support staff who play an increasingly important role as the 'face' of our schools. Each workshop builds and reinforces key skills and concepts from the previous session in order to help embed learning and sustain momentum in providing outstanding customer service. The sessions are interactive and engaging and will provide you with a real boost to the people skills and problem-solving skills that are so important in a front-line role.
Areas covered include:
The course is comprised of a half day workshop each term over three terms:
Session 1 | Tuesday 17 October 2023 | 1:30pm - 4.00pm |
Session 2 | Tuesday 20 February 2024 | 1.30pm - 4.00pm |
Session 3 | Tuesday 21 May 2024 | 1.30pm - 4.00pm |
Course leader: Laura McMillan
Delivery model: Face-to-face
Venue: Professional Development Centre
Price: | THEP Members | £210 per delegate |
(Early Bird £189) | ||
Non-THEP Members | £295 per delegate |